Privacy Policy


Last updated: 12 June 2026

This Privacy Policy explains how NAVVE ("we", "us", "our") collects, uses, stores, and discloses personal information when you access or use our website, products or services (the "Services").

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Services, you agree to the handling of your personal information as set out below.

1. Information we collect

Information you provide directly

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase details
  • Customer service communications

Information collected automatically

  • IP address and device information
  • Browser type and settings
  • Pages viewed and browsing behaviour
  • Referring URLs
  • Cookies and tracking technologies

Information from third parties

  • Shopify and e-commerce providers
  • Payment processors
  • Shipping and fulfilment partners
  • Analytics and advertising platforms

2. How we collect information

We collect personal information when you:

  • Browse our website
  • Place an order
  • Create an account
  • Contact customer support
  • Subscribe to marketing
  • Interact with cookies or advertising

3. How we use your information

  • Process and fulfil orders
  • Provide customer support
  • Manage accounts
  • Communicate order updates
  • Send marketing (where permitted)
  • Improve website and customer experience
  • Prevent fraud and enhance security
  • Meet legal obligations

4. Disclosure of information

We may share personal information with:

  • Payment processors
  • Shipping and logistics providers
  • IT and cloud service providers
  • Marketing and analytics platforms
  • Professional advisers
  • Regulators or legal authorities (if required)

We do not sell personal information.

5. Overseas disclosure

Some service providers may be located outside Australia, including in the United States. Where information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with Australian Privacy Principles.

6. Cookies

We use cookies to operate our website, analyse performance and support marketing. You can disable cookies in your browser settings, though this may affect functionality.

7. Security

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure.

8. Data retention

We retain personal information only for as long as necessary for business, legal, tax or operational purposes.

9. Access and correction

You may request access to, or correction of, your personal information at any time by contacting us.

10. Marketing

You may opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.

11. Your rights (Australia)

Under the Privacy Act 1988 (Cth), you may have the right to:

  • Access your personal information
  • Request correction of personal information
  • Make a privacy complaint
  • Withdraw consent to marketing

Complaints may also be lodged with the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au/

12. Complaints

If you have concerns about how we handle your information, please contact us first so we can resolve the issue.

13. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at admin@navve.com.au.

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