Shipping Policy


Last updated: 7th August 2026

This Shipping Policy outlines how orders are processed, fulfilled and delivered by NAVVE ("we", "us", "our").

Processing time

All orders are processed within 1–2 business days.

Orders are not shipped or delivered on weekends or public holidays. During peak periods or product launches, processing times may be slightly extended.

Shipping within Australia

We ship Australia-wide using Australia Post.

Estimated delivery times

  • Standard shipping: 3–7 business days
  • Express shipping: 1–3 business days

Delivery timeframes are estimates only and may vary depending on location, carrier delays or peak periods.

Shipping rates

Shipping costs are calculated at checkout based on your location and selected delivery option.

Any promotional free shipping offers will be clearly displayed on the website when active.

Order tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number.

You can track your parcel directly through Australia Post using the provided tracking link.

Delivery issues

We are not responsible for delays caused by Australia Post, customs processes or events outside our control.

If your order appears delayed or missing, please contact us and we will assist in lodging an investigation with the carrier.

Incorrect address

It is the customer's responsibility to ensure all shipping details are entered correctly at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Lost or stolen parcels

Once an order has been marked as delivered by Australia Post, NAVVE is not responsible for lost or stolen parcels.

If this occurs, we recommend checking with your local delivery office or neighbour's before contacting us for support.

International shipping

International shipping is not currently available but may be introduced in future as NAVVE expands.

Contact

If you have any questions about your order or shipping, please contact us at:

Email: admin@navve.com.au
Brand: NAVVE (Australia)

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