Terms & Conditions

Last updated: 7th August 2026

These Terms & Conditions ("Terms") govern your use of the NAVVE website and services ("we", "us", "our"). By accessing our website or purchasing from us, you agree to be bound by these Terms.

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

1. Use of our website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

2. Orders

By placing an order, you are making an offer to purchase our products.

We reserve the right to accept or reject any order at our discretion, including in cases of:

Product availability
Pricing or description errors
Suspected fraudulent activity

A contract is formed only when your order has been confirmed and payment has been received.

3. Pricing and payments

All prices are listed in AUD unless stated otherwise and include GST where applicable.

We reserve the right to update pricing at any time. Price changes will not affect confirmed orders.

Payment must be received in full before orders are processed and dispatched.

4. Product information

We aim to ensure all product descriptions, images and details are accurate. However, we do not guarantee that all content is free from errors, complete or current at all times.

Minor variations in colour, appearance or packaging may occur.

5. Shipping and delivery

Shipping timeframes are estimates only and may vary due to external factors beyond our control.

Once an order has been dispatched, responsibility for delivery passes to the carrier.

We are not liable for delays caused by shipping providers, customs or incorrect address details provided by the customer.

6. Returns and refunds

Our Returns & Refund Policy applies to all purchases and forms part of these Terms.

For hygiene reasons, we do not accept returns for change of mind on opened or used products.

7. Intellectual property

All content on this website, including branding, product designs, imagery, text and logos, is the property of NAVVE or its licensors and is protected by copyright and intellectual property laws.

You may not copy, reproduce, distribute or use any content without prior written consent.

8. Limitation of liability

To the maximum extent permitted by law, NAVVE is not liable for any indirect, incidental or consequential loss or damage arising from the use of our products or website.

Our liability is limited to the replacement, repair or refund of the relevant product in accordance with Australian Consumer Law.

9. Third-party services

Our website may use third-party services such as Shopify, payment providers and logistics partners. We are not responsible for the content, policies or practices of these third parties.