Returns & Refund Policy


Last updated: 7th August 2026

This Returns & Refund Policy applies to all purchases made through NAVVE ("we", "us", "our") and is intended to comply with the Australian Consumer Law (ACL).

Nothing in this policy limits your rights under Australian Consumer Law.

Change of mind

For hygiene reasons, we are unable to accept returns or offer refunds for change of mind on:

  • Opened products
  • Used products
  • Items not in original condition

Please choose carefully before placing your order.

Faulty or damaged items

If your item arrives damaged, faulty or not as described, you are entitled to a repair, replacement or refund under Australian Consumer Law.

Please contact us within 7 days of receiving your order and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will assess your request and respond with a resolution as quickly as possible.

Incorrect orders

If you receive the wrong item, please contact us within 7 days of delivery. We will arrange a replacement or appropriate resolution at no cost to you.

Refund process

  • Approved refunds are issued to your original payment method
  • Processing times may vary depending on your bank or payment provider
  • Shipping fees are non-refundable unless required by law

Exchanges

We do not offer direct exchanges. If a different product is required, please place a new order once your return or refund has been processed (where applicable).

Shipping costs

  • Return shipping costs are the customer's responsibility unless the item is faulty or incorrect
  • Original shipping fees are non-refundable unless required under Australian Consumer Law

Consumer guarantees (Australia)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

How to request a return or refund

Please contact us at:

Email: admin@navve.com.au
Please include your order number, details of the issue and a picture if appropriate.

Final note

We take care in ensuring every NAVVE product meets a high standard. If something isn't right, we will always aim to resolve it fairly and efficiently.

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